Homelike Reviews

2,383  •  Great
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

It was okay

It was okay, the only thing that wasn't clear is to how to reduce the lenght of the contract. I tried via Homelike UI but nothing happened, I had to reach out support and after a week of back and forth we were able to set a new contract termination date

Date of experience: September 08, 2024

Reply from Homelike

Dear Andrew,

Thank you for your 4-star review and for taking the time to share your experience. We're glad to hear that your overall stay was satisfactory, but we apologize for the difficulties you encountered regarding adjusting the length of your contract through our platform.

We understand that clear and efficient processes are crucial, and it seems we fell short in providing a smooth experience in this area. We appreciate your patience as you worked with our support team to resolve the issue. Your feedback is crucial in helping us improve our user interface and support responsiveness.

We will take your comments into serious consideration to enhance our platform's functionality, ensuring that future adjustments to contract terms are more straightforward and user-friendly. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.

Thank you again for choosing Homelike, and we hope to provide a more seamless experience in your future interactions with us.

Best regards,
Homelike

Rated 5 out of 5 stars

Homelike great customer service

Homelike has great customer service and I would like to mention one of their members for outstanding customer service: Melanie Witte. I had a special case that I needed to get my money reimbursed as soon as possible. She reached out to me and pushed my ticket and within hours, i had every cent back.

Customer service like this is what makes me return to them for future occasions.

Date of experience: September 03, 2024

Reply from Homelike

Dear David,

Thank you for your glowing 5-star review! We are thrilled to hear about your positive experience with our customer service, particularly with Melanie Witte. It's wonderful to know that she was able to assist you efficiently with your reimbursement and ensure a speedy resolution to your special case.

At Homelike, we strive to provide exceptional service that not only meets but exceeds our clients' expectations. Melanie's dedication is a great example of our commitment to customer satisfaction, and we will make sure to pass along your kind words to her.

We are grateful for your feedback and are delighted that experiences like these make you choose Homelike for your future needs. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.

Thank you for choosing Homelike, and we look forward to serving you again!

Best regards,
Homelike

Rated 1 out of 5 stars

Dissatisfaction

Hello,
The apartment assigned to my daughter, Capucine Barale, is not the one we booked on your platform. Many things are not working. I have notified the sales team but we still haven't had a visit from a technician to fix the problem. What's more, the bedding is in very poor condition and we're asking for it to be changed. The services are not up to the rent.

Date of experience: September 01, 2024

Rated 5 out of 5 stars

Daniel Fernandes was very professional.

Daniel Fernandes was very helpful and polite. His replies were prompt and accurate. It was a last minute book and he did everything to accomplish the task I had.I did not see any difference in their website with other websites but this company does not charge the tenant a commission.

Date of experience: September 04, 2024

Reply from Homelike

Dear Georgios,

Thank you for taking the time to leave us a 5-star rating! We're thrilled to know that you had a positive experience with Homelike. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.

If there's anything specific about your experience that stood out or if you have any feedback to share, we would love to hear more about it. Your insights help us to continuously improve our services. Please feel free to reach out to us at support@thehomelike.com with any details you would like to share or if there's anything more we can do for you in the future.

Thank you again for choosing Homelike, and we look forward to the opportunity to serve you again!

Best regards,
Homelike

Rated 5 out of 5 stars

Reliable communication, helpful info about apartment

The Homelike team were really prompt and reliable with email communications, within 2 days of submitting my request I'd had my booking confirmed. The info about the apartment and the photos were all accurate and helped to make an informed booking choice.

Date of experience: September 07, 2024

Reply from Homelike

Dear Callum,

Thank you for your excellent 5-star review! We are thrilled to hear that you had a positive experience with our communication and found the information about the apartment to be accurate and helpful. At Homelike, we strive to ensure that all our interactions are prompt and reliable, and that our listings provide clear and precise details to assist our clients in making informed decisions.

Your feedback is greatly appreciated as it encourages us to continue delivering high-quality service and maintaining accurate listings. If there’s anything more we can do for you or if you have any additional feedback, please don't hesitate to reach out to us at support@thehomelike.com.

Thank you again for choosing Homelike, and we look forward to assisting you in the future!

Best regards,
Homelike Team

Rated 4 out of 5 stars

Comfortable for students, quite place

The prize per month is higher than what's written on the platform but still ok. The apartment is fully equipped with tool to cook and eat. Also the room is very nice , there are two bathrooms but the apartment is for 5 people, not mentioned in the platform

Date of experience: September 01, 2024

Reply from Homelike

Dear Letizia,

Thank you for your 4-star review and for sharing details about your experience. We're pleased to hear that you found the apartment comfortable and well-equipped, especially as a student looking for a quiet place to stay.

However, we apologize for any discrepancies regarding the pricing and the details about the number of bathrooms relative to the number of occupants, which were not clearly mentioned on our platform. Your feedback is invaluable as it helps us improve our accuracy and transparency. We will take immediate steps to ensure that our listings are more detailed and reflective of the actual conditions and costs.

If there’s anything more we can do to assist you or if you have any further feedback, please don't hesitate to contact us at support@thehomelike.com. We appreciate your understanding and look forward to making your experience even better in the future.

Best regards,
Homelike

Rated 5 out of 5 stars

I love how easy

I love how easy, safe and fast was to book an apartment. Love the service. Will always book with Homelike

Date of experience: September 11, 2024

Rated 1 out of 5 stars

Review

I am quite disappointed with the apartment. The shower curtain in the bathroom is absolutely disgusting and too short, so it hangs very uncomfortably. This is not the case in the photos on the website. The photos also show a terrace that is not part of the apartment. And the photos do not show how small the rooms really are. Also, there are not enough cleaning utensils in the apartment, no vacuum cleaner, no cleaning cloths, no kitchen towels. If you rent an apartment that guests must clean to a large extent, you must provide these basic materials! For these reasons, I would like to request a reduction of the rent for the month of October and pay only 300.- EUR instead of 423.- EUR. (Because the month of September has already been paid).

Date of experience: September 05, 2024

Reply from Homelike

Dear MGlausen,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered with the apartment, particularly concerning the discrepancies between the listing photos and the actual conditions of the apartment. It's important to us that our listings accurately represent what guests can expect, and it's clear we fell short in this instance.

We have already initiated contact with the landlord to address the problems you've mentioned, including the condition of the shower curtain, the misrepresentation of the terrace, and the lack of adequate cleaning supplies. We understand the importance of these details in ensuring a comfortable stay and are committed to resolving these matters promptly.

We also acknowledge your request for a rent reduction for October. While we discuss the ongoing issues with the landlord, we will consider your request and aim to find a fair resolution. We appreciate your patience as we continue to work through these issues to improve your experience.

Thank you again for bringing these matters to our attention. We value your input and are dedicated to enhancing our services. If there's anything more you need or further details you wish to discuss, please don't hesitate to reach out to us at support@thehomelike.com.

P.S., We love your illustrations, especially your 2021 happy new year greeting cards! They are indeed super cute, and it's great to see such creativity.

Best regards,
Homelike

Rated 5 out of 5 stars

Everyone was very nice and responded…

Everyone was very nice and responded accordingly. The apartment is clean and exactly like the pictures shown.

Date of experience: September 08, 2024

Reply from Homelike

Dear Robert,

Thank you for your excellent 5-star review! We're delighted to hear that you found our team to be responsive and pleasant, and that the apartment met your expectations in both cleanliness and appearance. Ensuring our listings accurately reflect the actual accommodations is crucial, and your feedback confirms that we are achieving this goal.

We appreciate your positive comments and are thrilled that your experience was so satisfying. If there’s anything more we can do for you or if you have any additional feedback, please don't hesitate to reach out to us at support@thehomelike.com.

Thank you again for choosing Homelike, and we look forward to welcoming you back in the future!

Best regards,
Homelike

Rated 5 out of 5 stars

Spacious and modernized 3-bedroom apartment close to public transport and cafes

This is a very nice and spacious 3-bedroom apartment, fully modernized, with air conditioning and all the amenities for a comfortable stay. It is only two short blocks from a major street with many cafes, restaurants, banks, and grocery stores... and, most importantly, several bus and tram lines, and an U-bahn station that take you anywhere you want to go in Vienna! The apartment is also an easy 15-20 minute walk to the Ringstrasse in the first district. We highly recommend it for short- or long-term stays in Vienna.

Date of experience: July 17, 2024

Reply from Homelike

Dear Bert,

Thank you for your excellent 5-star review! We're delighted to hear that you enjoyed your stay in the spacious and modernized 3-bedroom apartment. It sounds like the location was perfect for accessing public transport and local amenities, making your stay both convenient and enjoyable.

We appreciate your detailed description of the apartment's features and location, as it helps other guests get a clear picture of what to expect. Your recommendation for both short- and long-term stays in Vienna is invaluable, and we're thrilled that the apartment met all your needs.

If there's anything more we can do to assist you in the future or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com. We look forward to the opportunity to serve you again!

Best regards,
Homelike

Rated 5 out of 5 stars

Perfect experience

We stayed six weeks during summer at Adam's apartment and it was great. The apartment is very functional, with a good use of the space and plenty of light. It is located in the core of lively Poble Sec and at the same time is very quiet. Very convenient to reach public transit as it is 3 min from metro Poble Sec and bus lines in Paral·lel, as well as 10 min from Plaça Espanya (bus, metro, and trains). Adam was also an exceptional landlord, very responsive and friendly. I absolutely recommend this apartment for a short stay in Barcelona.

Date of experience: August 06, 2024

Reply from Homelike

Dear Gerard,

Thank you for your fantastic 5-star review! We're thrilled to hear about your perfect experience staying at Adam's apartment during the summer. It sounds like the apartment's functionality, lighting, and location contributed significantly to your enjoyment, providing both convenience and comfort.

We're also delighted to know that Adam was responsive and friendly, enhancing your overall experience. Your recommendation is greatly appreciated, and we're glad that others looking for short stays in Barcelona can consider this apartment based on your positive feedback.

If there’s anything more we can do for you in the future or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com. We look forward to the opportunity to serve you again!

Best regards,
Homelike

Rated 2 out of 5 stars

Homelike short term rental agency not 21st century

Recently attempted to reserve two seperate apartment which displayed as available. Sent resa request and received a notice that the owner had be notified and that I would receive confirmation in 48hr. In the 21 st century such a delay is antideluvian. The following morning recvd polite call from agency indicating they would follow up with owner. I followed up in the evening and no one was available but I had a promise of a return call. Later that night I recvd call back that owners had not responded and that I should look elsewhere. The next day I get a automated notice the apartment not available. I check online and it still shows available?

Date of experience: August 28, 2024

Reply from Homelike

Dear Jp,

Thank you for taking the time to share your experience and feedback. We apologize for any frustration caused by the delays and confusion during your booking attempts. We understand that in today’s fast-paced world, waiting for confirmation can seem out of step, and we're sorry that this impacted your experience negatively.

At Homelike, while many of our listings do offer instant booking options, which allow for immediate reservation confirmations, some landlords choose not to use this feature. In these cases, we are indeed reliant on the landlord's responsiveness. We strive to ensure that most booking requests are confirmed within 3 hours, though we provide a 48-hour window to account for any delays that may occur.

We regret that the apartments you were interested in were not available and that the listings were not updated promptly on our platform. This is certainly not the standard of service we aim to provide. We would like to investigate this further and ensure such discrepancies are corrected promptly.

Please provide us with your booking number and contact us at support@thehomelike.com. We are committed to rectifying this issue and finding a suitable alternative for your needs.

Thank you again for your feedback, and we look forward to resolving this matter to your satisfaction.

Best regards,
Homelike Customer Support Team

Rated 1 out of 5 stars

Very bad experience

I checked in on Monday, August 26th and I noticed that I had only how water (becoming hotter and hotter as the water was flowing). I reported this immediately and one week later the issue is still there, I’m not getting any update from the company and I paid to have an apartment where I cannot even have a proper shower.
Additionally, the apartment is not sufficiently clean (especially on the floor).
I’m having a terrible experience, nobody replies to my emails and I call every day but nothing changes and nobody proposed alternative (like another apartment or location).

Date of experience: September 02, 2024

Reply from Homelike

Dear Beatrice,

We are truly sorry to hear about the difficulties you've been experiencing with your apartment, including the issues with hot water and cleanliness. This is certainly not the standard of service we aim to provide at Homelike, and we understand the frustration and discomfort these problems have caused.

We take your concerns very seriously and want to address them immediately. It is concerning that you have not received timely updates or effective communication from our team, and we apologize for this oversight.

Please provide us with your booking details at support@thehomelike.com so we can escalate this matter and ensure that it is resolved as quickly as possible. We are committed to finding a satisfactory solution, whether that means repairing the issues promptly or providing alternative accommodation.

Again, we apologize for the inconvenience and the poor experience you have had thus far. We value your feedback and are determined to improve the situation and restore your satisfaction with our service.

Thank you for bringing these issues to our attention, and we look forward to resolving them promptly.

Best regards,
Homelike Customer Support Team

Rated 5 out of 5 stars

Every details are correct in shown…

Every details are correct in shown Homelike site

Date of experience: September 05, 2024

Reply from Homelike

Dear Selçuk Okta,

Thank you for your excellent 5-star review! We're delighted to hear that you found all the details on the Homelike site accurate and reliable. We strive to ensure that our listings are as transparent and detailed as possible, providing our guests with a clear understanding of what to expect from their accommodations.

Your feedback is very encouraging and motivates us to continue maintaining high standards of accuracy and reliability in our service. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.

Thank you again for choosing Homelike, and we look forward to serving you again in the future!

Best regards,
Homelike

Rated 5 out of 5 stars

The entire process from the selection…

The entire process from the selection of the apartment to booking confirmation to my moving in to the apartment was smooth and hassle free. The amenities are much like what was promised to me at the time of selection !

Date of experience: August 21, 2024

Reply from Homelike

Dear Kabir,

Thank you for your wonderful 5-star review! We are delighted to hear that the entire process, from selecting and booking to moving into the apartment, was smooth and hassle-free. It's great to know that the amenities matched your expectations and what was promised at the time of selection.

At Homelike, we strive to ensure that our clients experience a seamless transition and enjoy their new homes fully. Your positive feedback is very encouraging, and it motivates us to continue providing excellent service.

If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com. We look forward to possibly assisting you again in the future!

Best regards,
Homelike

Rated 5 out of 5 stars

Great apartment

Great apartment, friendly landlord and stuff. Got all equipments. Easy check-in.

Date of experience: September 08, 2024

Reply from Homelike

Dear Shi F,

Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with the apartment and found the landlord and staff to be friendly and accommodating. It's wonderful to know that the apartment was well-equipped and that the check-in process was easy and straightforward.

At Homelike, we strive to ensure that our clients have a seamless and enjoyable experience, and it sounds like we were able to meet those goals during your stay. If there’s anything more we can do for you or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com.

We appreciate your positive feedback and look forward to the opportunity to serve you again in the future!

Best regards,
Homelike

Rated 5 out of 5 stars

Amazing Experience with Homelike

I have to say that the Homelike experience was wonderful. First off they have a beautiful selection of apartments all over the city with a different price range to accommodate everyone.
I had been looking for an apartment for a while and the process was painful however with Homelike as soon as I requested a reservation for the apartment I liked, I received a confirmation that my request was accepted. Maria calls me and confirms that my request was accepted and asks if she can help with any questions I had. I was able to reserve the place I had been searching for with the budget I had in mind in no time. Thank you Homelike and Maria for giving me such an amazing experience!

Date of experience: August 15, 2024

Reply from Homelike

Dear Denise,

Thank you for your glowing 5-star review! We're thrilled to hear that your experience with Homelike was wonderful and that Maria was able to provide timely and helpful support during your apartment search. It's great to know that our selection met your needs and that you found the perfect place within your budget.

We strive to make the process of finding an apartment as smooth and enjoyable as possible, and your feedback confirms that we are on the right track. Your appreciation for our service and the specific mention of Maria's assistance is greatly valued.

If there’s anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out to us at support@thehomelike.com. We look forward to the opportunity to serve you again and wish you a wonderful stay in your new apartment.

Best regards,
Homelike

Rated 5 out of 5 stars

I recently had the pleasure of staying…

I recently had the pleasure of staying at Am Weidenbruch 15A in Berlin, and I couldn't be more satisfied with my experience. From the moment I arrived, the space felt like a home away from home. The property is impeccably clean, well-maintained, and thoughtfully decorated, creating a warm and inviting atmosphere.

The amenities provided were top-notch, catering to all my needs. The kitchen was fully equipped, making meal preparation a breeze, and the living area was cozy, perfect for unwinding after a long day. The bedroom was comfortable, with a bed that ensured restful sleep every night.

One of the highlights of my stay was the hospitality of the hosts. They kindly invited me to join them for breakfast on weekends, which was such a thoughtful and welcoming gesture. These mornings were delightful, offering delicious food and great conversations, making me feel even more at home.

The property also features a beautiful small garden, which was a lovely spot to relax and enjoy some fresh air. Whether having a morning coffee or unwinding in the evening, the garden added a special touch in my stay.

The location was good —close to Biesdorf Center, and it was quite convenient for exploring Berlin. Additionally, the neighborhood was peaceful and safe, contributing to a very pleasant stay.

Communication with the host was seamless. They were responsive, accommodating, and genuinely interested in ensuring that I had everything I needed for a comfortable stay. Any questions were promptly addressed, which I greatly appreciated.

Overall, my month-long stay exceeded my expectations, and I highly recommend this property to anyone looking for a comfortable and convenient rental experience in Berlin. I would not hesitate to book this place again in the future.

Date of experience: August 12, 2024

Reply from Homelike

Dear Tiana,

Thank you for your wonderful 5-star review and for taking the time to share such a detailed account of your experience at Am Weidenbruch 15A in Berlin. We are thrilled to hear that the property met all your expectations and that you felt at home throughout your stay.

It’s fantastic to know that the cleanliness, amenities, and decor contributed positively to your comfort and enjoyment. The hospitality shown by your hosts sounds truly exceptional, and we're delighted that their personal touches, including the weekend breakfasts, added so much value to your experience.

Your appreciation for the peaceful garden and the convenient location near Biesdorf Center highlights what we strive to offer at Homelike: a seamless and enjoyable living experience that feels both welcoming and functional. We're also pleased to hear that the communication with your host was seamless and responsive, which is crucial in making a stay perfect.

We look forward to having the opportunity to host you again should you return to Berlin or require accommodation in other cities. If there's anything more we can assist you with in the future, please don’t hesitate to reach out to us at support@thehomelike.com.

Thank you again for choosing Homelike, and for your high recommendation. We wish you all the best in your future travels!

Best regards,
Homelike

Rated 5 out of 5 stars

Great experience

I am very happy with my experience at Homelike. The team was very supportive throughout the whole process, the issue with deposit was solved instantly, and my apartment was as described. The quick and easy process on the platform was just exactly what I needed.

Date of experience: July 17, 2024

Reply from Homelike

Dear Valeriia,

Thank you for your wonderful 5-star review! We're thrilled to hear that you had a great experience with Homelike and that our team was able to provide the support you needed throughout the process. It’s fantastic to know that any issues with the deposit were resolved quickly and that your apartment was exactly as described.

We strive to offer a quick and easy booking process, and we're glad that our platform met your expectations and contributed positively to your experience. Your feedback is greatly appreciated, and it encourages us to continue providing excellent service.

If there's anything more we can do for you in the future or if you have any further feedback, please don't hesitate to contact us at support@thehomelike.com. We look forward to assisting you again!

Best regards,
Homelike