lawnlove.com Reviews

1,349  Excellent
TrustScore 4.5 out of 5

4.6

In the Garden Center category

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Reviews4.6

1,349 total


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Rated 1 out of 5 stars

They're predatory

They're predatory. I cancelled my card before they came because I know they're about to show up after I cancelled and try to cut my yard. I'm reporting them to the BBB and the FTC. Why can't I remove my card from your system? Why can't I cancellation 14 hrs of having made my stupid appointment? They said they'd cancel after the 1st appt. Nope. Stay off my property. Card is cancelled. You get nothing.

Date of experience: August 16, 2024

Reply from lawnlove.com

Thank you for letting us know about your concern, Shibs. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at team@lawnlove.com with LLREVIEWS-TP/SD as the subject of your email?

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Rated 1 out of 5 stars

Unreliable providers

I hired lawn love because we are an older couple with disabilities and we actually need this service. We got one mowing done on July 2 with a provider called Scott. Through lawn love, Scott cancelled our service twice, the last one for July 31st. We called to get a different provider, lawn love promised one for today, the 23rd, and again, they failed to come. One mowing done, three cancelled and rescheduled, leaving us with a horrible lawn.

Date of experience: July 23, 2024

Reply from lawnlove.com

Thanks for taking the time today to leave a review about your lawn mowing schedule, Marilia. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. Upon review, a new pro has been assigned and scheduled to come and mow your lawn on Sat, Jul 27, 2024. If you need further assistance, please reach out to our support at team@lawnlove.com or call us at 1-800-706-4117; Press 2 for Customer Support so we can further assist you. Thank you!


Rated 5 out of 5 stars

First time receiving lawn service..SO great

Jonathan serviced my lawn..this is the first year I've used a lawn service and it was a great experience.. He arrived within expected timeframe, completed mowing and secondary clean-up tasks (trimmimg, blowing away yard 'crumbs') really quickly and quietly..I did run out to thank him and bring him a cold water and he was also very personable. I think I'm going to love this level of lawn care!

Date of experience: May 20, 2023

Reply from lawnlove.com

Thanks so much for giving us your take on how we are doing, Susan. We're glad that customers like you are having a great experience at Lawn Love!


Rated 5 out of 5 stars

First cut went well as expected

First cut went well as expected. I have yet to met the crew but the initial process of discussing needs and signing up with Lawn Love was very professional and thorough. They were quick to respond, start working and followed up with satisfactory questions.

I look forward to handing future maintenance needs over to this company.
Thank you for being a step above the rest I've dealt with.

Judi

Date of experience: May 06, 2023

Reply from lawnlove.com

Wow, this is exactly what we like to hear, Judi. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!


Rated 5 out of 5 stars

Never gonna give you up! 🤣

Between some work changes and my sisters wedding my lawn kind of got lost in fog... until it was such an issue that I felt uncomfortable pulling in my own driveway. I immediately went and got our service set up and deeply regretted not doing so earlier. And then, James comes a day early and powered though my yard (which was a veritable jungle at this point) in no time flat! The Yard looks like a yard again and not someplace you'd expect to see jaguar hiding in the grass! I'm so pleased with my service!

Date of experience: May 22, 2023

Reply from lawnlove.com

It is delightful to hear such positive words and it’s always a pleasure to serve you, Andrew!

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Rated 5 out of 5 stars

Great All-around service!

The communication was huge for me! I love that I was able to message my crew and get updates. Yon was super responsive. I appreciate the time he took to give details and offer quotes. Most importantly, the Lawn looked great!!! We look forward to upcoming services. Thank you Yon and Lawnlove!

Date of experience: May 23, 2023

Reply from lawnlove.com

Thank you so much for taking the time to share your experience at Lawn Love, Karina. We take pride in knowing our customers are happy with their lawn mowing experience.


Rated 5 out of 5 stars

Awesome Job!!

First, Derek gave me notification when he was going to arrive which was very helpful. Upon arrival, we discussed my lawn concerns and indicated that he would be able to resolve my issues. His performance was awesome. The lawn was cut even throughout. There were no rows of grass clippings left on the lawn. The edges were trimmed neat and clean. He finished the job by removing all remnants of loose grass from off the hard surfaces, i.e. sidewalks and driveway. I'm very satisfied on how good my lawn looks. Great job Derek!!

Date of experience: May 24, 2023

Reply from lawnlove.com

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Will. Thank you for choosing Lawn Love. We look forward to serving your lawn for many years to come!


Rated 5 out of 5 stars

Hot Mess to Clean and Tidy

My yard was in desperate shape. LAWN love was responsive, efficient and left my yard looking better than ever. My back yard was a total hot mess and now its clean and tidy. The customer service is top notch. I am appreciative that the crew reached out directly and they did an amazing job. I highly recommend them. They are keepers.

Date of experience: May 03, 2023

Reply from lawnlove.com

Wow, this is exactly what we like to hear, Tedds. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!


Rated 5 out of 5 stars

Brandon and crew were excellent

Brandon was excellent - got to my home early, started right away and finished with everything in great time. Trimmed and cut grass and paid attention to all areas requiring trimming with special care. Was very satisfied with service.

Date of experience: May 26, 2023

Reply from lawnlove.com

On behalf of all of us at Lawn Love, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Jmolloysbcglobal.net.

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Rated 5 out of 5 stars

Knowledgeable Professional

On May 3rd, Ariel arrived to do my first mow of the season. He took the time to discuss problems caused from last year and he developed a plan to help return my lawn to health. I appreciated his knowledge and cooperation and I look forward with his help to a beautiful lawn.

Date of experience: May 03, 2023

Reply from lawnlove.com

Hello! Thank you for your review, Victoria! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!


Rated 5 out of 5 stars

Love our lawn!

Alain did a wonderful job with our lawn!! Was wonderful pulling into driveway after a long day at work
to see our entire yard mowed and all trimmings and clippings cleared too. Thank you so much!! The communication from Lawn Love has also been incredible. Thanks!

Date of experience: May 18, 2023

Reply from lawnlove.com

On behalf of all of us at Lawn Love, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, SF.


Rated 5 out of 5 stars

First experience with Lawn Love

Anthony from Lawn Love was very professional and since it was the first time taking care of my yard, he took the time to introduce himself and explain the work to be done. The yard looked great and was completely mowed, edged and cleaned off in a short period of time.

Date of experience: May 25, 2023

Reply from lawnlove.com

Thank you for taking the time to share this positive rating, Mike! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!


Rated 5 out of 5 stars

Lawn Love did a great job on my lawn

Lawn Love did a great job on my lawn. Devoris was one who performed the service. He was timely and efficient. The company was professional in giving fair quotes, fair prices, and excellent work. We are new to Little Rock, Arkansas (where we now live) and we will continue to use them.

Date of experience: May 23, 2023

Reply from lawnlove.com

Wow, this is exactly what we like to hear, Scott. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

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Rated 5 out of 5 stars

I've been using Lawn love for several…

I've been using Lawn love for several years. I can always count on a professional job at a very competitive price compared to any other service I have explored.
My lawn professional is new to me this year. He does the great job that I have come to expect from lawn love.

Date of experience: May 10, 2023

Reply from lawnlove.com

Hi Sandra, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you for years!


Rated 5 out of 5 stars

Lawn Love has been a huge benefit and…

Lawn Love has been a huge benefit and time saver! This is our second season using this company. We appreciate the consistent clean cuts and they work around the inevitable rain. Our lawn looks happy and full!

Date of experience: May 16, 2023

Reply from lawnlove.com

Thank you so much for taking the time to share your experience at Lawn Love, Patricia. We take pride in knowing our customers are happy with their lawn mowing experience.


Rated 5 out of 5 stars

The lawn love platform is user friendly, providing ease on scheduling, communication and billing. I'm very content with the lawn service.

Lorenzo was courteous, professional and efficient. He kept me posted on progress from start to completion. The lawn love platform is user friendly, providing ease on scheduling, communication and billing. I'm very content with the lawn service.

Date of experience: May 26, 2023

Reply from lawnlove.com

Juan, thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Lawn Love


Rated 5 out of 5 stars

Care given for new sod and sprinkler system!

Had a situation where new sod and sprinkler system was installed before the mowing season started. Meagan and her crew took the extra time to check the property and not damage the sod or break the new sprinkler heads.

Date of experience: May 09, 2023

Reply from lawnlove.com

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, M. Thank you for choosing Lawn Love. We look forward to serving your lawn for many years to come!

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Rated 5 out of 5 stars

My yard was overgrown and unruly

My yard was overgrown and unruly. They truly made it manageable and clean so that I can continue to refine it for my wife and I! I look forward to them coming by and helping maintain the lawn so that I can work on other projects around the yard.

Date of experience: May 16, 2023

Reply from lawnlove.com

Thanks for reviewing your pro’s lawn care work, Zac! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.


Rated 5 out of 5 stars

A great experience with Cameron

A great experience with Cameron. He took the time to make sure my yard was nice and clean after mowing. After having a bit of wet weather, my grass and yard was looking a bit wild. He mowed at a good height and tidied up my yard afterwards. I will definitely continue to have him mow.

Date of experience: May 20, 2023

Reply from lawnlove.com

Valerie, thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Lawn Love


Rated 5 out of 5 stars

So amazing!

I love how this company communicates quickly and so well with the customer. It’s easy to send a message to the crew and let them know exactly what I’d like done and/or make changes easily on the website. The crew that came to my home did an amazing and quick job!

Date of experience: May 18, 2023

Reply from lawnlove.com

Hi Dominique, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.